Shipping Policy.

Available delivery methods and charges

Available delivery methods and any applicable shipping charges are displayed during checkout before payment is submitted. Options may depend on the delivery address, order contents and carrier availability. The checkout summary is the reference for the method selected and charges presented for that order.

Order processing and estimated timing

Order preparation and transit are separate parts of delivery. Any estimate shown during checkout or in order communications is an estimate, not a guaranteed arrival date, unless a specific commitment is expressly stated for that order. Processing and transit can be affected by destination, carrier operations, customs procedures, weather, holidays and other conditions.

If you have a time-sensitive need, review the available estimate before ordering and contact us if you need clarification.

Address accuracy and delivery details

Enter a complete and accurate delivery address, recipient name and contact information at checkout. Check apartment, suite, building and postal details before submitting the order. If you notice an error after placing an order, contact us as soon as possible; an update may not be possible after processing or dispatch.

Delivery access instructions and local address requirements should be included where the checkout provides a suitable field.

Tracking and delivery updates

When tracking is available, tracking information is shared through order communications after dispatch. Carrier scans may take time to appear and can pause while a parcel is moving between facilities. Use the carrier's tracking page for the latest scan information.

If tracking shows delivered but the parcel cannot be located, check the delivery area and with household members or building reception where relevant. Then contact us with the order number and tracking reference so we can review the available information.

Delays, failed delivery and customs

Delivery estimates may change due to carrier capacity, address issues, customs or other events outside the store's direct control. If a shipment is delayed, contact us with the order number and any current tracking details. We will review the information available and explain the next step.

For international destinations, customs duties, import taxes or local handling charges may apply where required. Any applicable information shown during checkout should be reviewed before purchase; local charges assessed after dispatch may be collected by the relevant authority or carrier.

Questions about shipping

For an order-specific delivery question, contact service@korevyck.com or call +86 13013309376. Include your order number and the delivery destination so we can identify the relevant details.