Return & Refund Policy.

Start with customer service

Email service@korevyck.com with your order number, the item concerned and a short description of the issue. Do not ship an item to an address unless our team has confirmed the correct return instructions.

For damage, an incorrect item or missing components, include clear photos of the item and packaging when possible. Keep the item and packaging until we explain the next step.

Eligibility and applicable requirements

Return eligibility depends on the order, item condition, destination and requirements shown for the purchase or imposed by applicable consumer law. If a listing, checkout notice or order communication states specific return conditions or a time period, review those details carefully.

Some items or circumstances may have restrictions where permitted by law. We will explain any applicable condition after reviewing the request. Nothing in this policy limits rights that cannot legally be excluded in your location.

Return authorization and packaging

1. Contact customer service with the details requested above.
2. Wait for instructions confirming whether a return is appropriate and where it should be sent.
3. Package the item securely and include any information our team requests for identification.
4. Keep proof of shipment until the request is resolved.

Returns sent without prior instructions may be delayed or difficult to match to an order.

Refund review and timing

After an authorized return or other resolution is reviewed, we will communicate the outcome and any refund steps that apply. Where a refund is approved, its posting time may depend on the original payment method and the processing time of the financial institution or payment provider.

Any refund amount, treatment of delivery charges and applicable deductions will be explained based on the order details, stated checkout terms and applicable law. We do not promise a fixed posting date controlled by a third-party provider.

Order problems and exchanges

If the item is damaged, incorrect or incomplete, describe the issue and provide supporting photos where possible. Our team will review the information and advise on an appropriate resolution. An exchange or replacement depends on product availability and the circumstances of the order.

If you need to change or cancel an order, contact us promptly. Changes may not be possible once processing or dispatch has begun.

Need help?

For a return or refund question, use Contact Us or email service@korevyck.com. Include the order number, but never send full payment card details or account passwords.